FAQS
Quick answers about Click & Collect.
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Click & Collect allows you to shop online and collect your order from a selected participating Tekkie Town store.
- Shop online.
- Select collect in store at checkout.
- Choose your preferred participating Tekkie Town store.
- Pay online.
- We'll prepare your order and deliver it to your selected Tekkie Town store.
- We'll notify you once it's ready for collection.
No. Click & Collect is currently available at selected participating Tekkie Town stores. Available stores will be displayed during checkout.
Orders below R750 will incur a R60 delivery fee. Orders of R750 or more qualify for FREE delivery.
Yes, at selected participating Tekkie Town stores. It is not available in Namibia, Lesotho, and other countries.
Click & Collect is available on eligible products. If a product is not eligible, this will be indicated on the product and during checkout.
Click & Collect gives you the convenience of shopping online and collecting your order from a participating Tekkie Town store when it's ready.
Yes. You'll be able to choose from participating stores during checkout.
No. Once your order has been placed, your selected collection store cannot be changed.
No. All Click & Collect orders must be paid for online before they're processed.
We accept the payment methods displayed during checkout.
Yes. Eligible vouchers and promotional codes can be applied during checkout.
Yes. We'll send an email and/or SMS confirming that we've received your order.
Yes. Simply use their details when placing the order if they'll be collecting it.
Yes. There is no limit to the number of products you can order, subject to stock availability.
Yes. Each order will be processed separately.
Orders below R750 incur a R60 delivery fee. Orders of R750 or more qualify for FREE delivery.
Delivery charges are calculated according to your order value.
We'll prepare your order and send it to your selected Tekkie Town store.
Estimated collection times will be communicated during checkout.
We'll notify you by SMS and/or email once your order is ready for collection.
No. Please wait until you've received your Ready for Collection notification before visiting the store.
Your Ready for Collection notification confirms that your selected store has received and prepared your order for collection.
Yes. You'll be able to track your order using your order number.
Delays can occur during peak periods, promotions or public holidays. We'll keep you informed where possible.
If an item becomes unavailable after you've placed your order, we'll contact you with the available options, which may include a refund
What do I need to collect my order?
Please bring:
• Your order confirmation or Ready for Collection notification
• A valid South African ID, passport or driver's licence
Yes.They'll need:
• Your order confirmation
• A copy or photo of your ID
• Their own valid ID
In-store. Speak to a Tekkie Town store team member when you arrive.
Yes. Orders can be collected during normal store trading hours.
Yes, if your selected Tekkie Town store is trading. Please see store trading hours.
Your order will be kept for 30 days after you've been notified that it's ready.
Yes. We'll send reminder notifications before your collection period expires.
If your order isn't collected within 30 days, it will be cancelled and refunded in accordance with our Returns Policy.
Yes. We recommend checking your order before leaving the store.
No. You would need to try it on at home and return it to store the next day if the item doesn’t fit.
To protect your order, you'll need to present a valid South African ID, passport or driver's licence when collecting your order. If you're unable to provide valid identification, we may not be able to release your order.
Yes. If you've lost your order confirmation, please provide your order number and a valid South African ID, passport or driver's licence. Our store team will verify your details before releasing your order.
If the store is unable to locate your parcel, a store team member will investigate immediately and escalate the matter where necessary. We'll keep you informed and work to resolve the issue as quickly as possible.
If the store is unable to locate your parcel, a store team member will investigate immediately and escalate the matter where necessary. We'll keep you informed and work to resolve the issue as quickly as possible.
Your order will only be made available for collection once all items have arrived at your selected store. If there are any unexpected delays, we'll notify you.
Unfortunately, once your order has been placed, the selected collection store cannot be changed. You'll need to collect your order from the store selected during checkout.
If your order hasn't yet entered the fulfilment process, our Customer Support team may be able to assist.
No. Once your order has been placed, it cannot be changed.
No. You'll need to place a new order.No. Once your order has been placed, it cannot be changed.
No. Orders cannot be amended after checkout.
No. Each order is processed separately.
Please contact Customer Support as soon as possible.
Yes. Returns are subject to our Returns & Refunds Policy.
FAQS
Can I return to any Tekkie Town store?
Browse by section
Click & Collect allows you to shop online and collect your order from a selected participating Tekkie Town store.
- Shop online.
- Select collect in store at checkout.
- Choose your preferred participating Tekkie Town store.
- Pay online.
- We'll prepare your order and deliver it to your selected Tekkie Town store.
- We'll notify you once it's ready for collection.
No. Click & Collect is currently available at selected participating Tekkie Town stores. Available stores will be displayed during checkout.
Orders below R750 will incur a R60 delivery fee. Orders of R750 or more qualify for FREE delivery.
Yes, at selected participating Tekkie Town stores. It is not available in Namibia, Lesotho, and other countries.
Click & Collect is available on eligible products. If a product is not eligible, this will be indicated on the product and during checkout.
Click & Collect gives you the convenience of shopping online and collecting your order from a participating Tekkie Town store when it's ready.
Yes. You'll be able to choose from participating stores during checkout.
No. Once your order has been placed, your selected collection store cannot be changed.
No. All Click & Collect orders must be paid for online before they're processed.
We accept the payment methods displayed during checkout.
Yes. Eligible vouchers and promotional codes can be applied during checkout.
Yes. We'll send an email and/or SMS confirming that we've received your order.
Yes. Simply use their details when placing the order if they'll be collecting it.
Yes. There is no limit to the number of products you can order, subject to stock availability.
Yes. Each order will be processed separately.
Orders below R750 incur a R60 delivery fee. Orders of R750 or more qualify for FREE delivery.
Delivery charges are calculated according to your order value.
We'll prepare your order and send it to your selected Tekkie Town store.
Estimated collection times will be communicated during checkout.
We'll notify you by SMS and/or email once your order is ready for collection.
No. Please wait until you've received your Ready for Collection notification before visiting the store.
Your notification confirms that your selected store has received your order and it's ready to be collected.
Yes. You'll be able to track your order using your order number.
Delays can occur during peak periods, promotions or public holidays. We'll keep you informed where possible.
If an item becomes unavailable after you've placed your order, we'll contact you with the available options, which may include a refund
What do I need to collect my order?
Please bring:
• Your order confirmation or Ready for Collection notification
• A valid South African ID, passport or driver's licence
Yes.They'll need:
• Your order confirmation
• A copy or photo of your ID
• Their own valid ID
In-store. Speak to a Tekkie Town store team member when you arrive.
Yes. Orders can be collected during normal store trading hours.
Yes, if your selected Tekkie Town store is trading. Please see store trading hours.
Your order will be kept for 30 days after you've been notified that it's ready.
Yes. We'll send reminder notifications before your collection period expires.
If your order isn't collected within 30 days, it will be cancelled and refunded in accordance with our Returns Policy.
Yes. We recommend checking your order before leaving the store.
No. You would need to try it on at home and return it to store the next day if the item doesn’t fit.
To protect your order, you'll need to present a valid South African ID, passport or driver's licence when collecting your order. If you're unable to provide valid identification, we may not be able to release your order.
Yes. If you've lost your order confirmation, please provide your order number and a valid South African ID, passport or driver's licence. Our store team will verify your details before releasing your order.
If the store is unable to locate your parcel, a store team member will investigate immediately and escalate the matter where necessary. We'll keep you informed and work to resolve the issue as quickly as possible.
If the store is unable to locate your parcel, a store team member will investigate immediately and escalate the matter where necessary. We'll keep you informed and work to resolve the issue as quickly as possible.
Your order will only be made available for collection once all items have arrived at your selected store. If there are any unexpected delays, we'll notify you.
Unfortunately, once your order has been placed, the selected collection store cannot be changed. You'll need to collect your order from the store selected during checkout.
If your order hasn't yet entered the fulfilment process, our Customer Support team may be able to assist.
No. Once your order has been placed, it cannot be changed.
No. You'll need to place a new order.No. Once your order has been placed, it cannot be changed.
No. Orders cannot be amended after checkout.
No. Each order is processed separately.
Please contact Customer Support as soon as possible.
Yes.Returns are subject to our Returns & Refunds Policy.
FAQS
What if I receive the wrong item?
Browse by section
Click & Collect allows you to shop online and collect your order from a selected participating Tekkie Town store.
- Shop online.
- Select collect in store at checkout.
- Choose your preferred participating Tekkie Town store.
- Pay online.
- We'll prepare your order and deliver it to your selected Tekkie Town store.
- We'll notify you once it's ready for collection.
No. Click & Collect is currently available at selected participating Tekkie Town stores. Available stores will be displayed during checkout.
Orders below R750 will incur a R60 delivery fee. Orders of R750 or more qualify for FREE delivery.
Yes, at selected participating Tekkie Town stores. It is not available in Namibia, Lesotho, and other countries.
Click & Collect is available on eligible products. If a product is not eligible, this will be indicated on the product and during checkout.
Click & Collect gives you the convenience of shopping online and collecting your order from a participating Tekkie Town store when it's ready.
Yes. You'll be able to choose from participating stores during checkout.
No. Once your order has been placed, your selected collection store cannot be changed.
No. All Click & Collect orders must be paid for online before they're processed.
We accept the payment methods displayed during checkout.
Yes. Eligible vouchers and promotional codes can be applied during checkout.
Yes. We'll send an email and/or SMS confirming that we've received your order.
Yes. Simply use their details when placing the order if they'll be collecting it.
Yes. There is no limit to the number of products you can order, subject to stock availability.
Yes. Each order will be processed separately.
Orders below R750 incur a R60 delivery fee. Orders of R750 or more qualify for FREE delivery.
Delivery charges are calculated according to your order value.
We'll prepare your order and send it to your selected Tekkie Town store.
Estimated collection times will be communicated during checkout.
We'll notify you by SMS and/or email once your order is ready for collection.
No. Please wait until you've received your Ready for Collection notification before visiting the store.
Your notification confirms that your selected store has received your order and it's ready to be collected.
Yes. You'll be able to track your order using your order number.
Delays can occur during peak periods, promotions or public holidays. We'll keep you informed where possible.
If an item becomes unavailable after you've placed your order, we'll contact you with the available options, which may include a refund
What do I need to collect my order?
Please bring:
• Your order confirmation or Ready for Collection notification
• A valid South African ID, passport or driver's licence
Yes.They'll need:
• Your order confirmation
• A copy or photo of your ID
• Their own valid ID
In-store. Speak to a Tekkie Town store team member when you arrive.
Yes. Orders can be collected during normal store trading hours.
Yes, if your selected Tekkie Town store is trading. Please see store trading hours.
Your order will be kept for 30 days after you've been notified that it's ready.
Yes. We'll send reminder notifications before your collection period expires.
If your order isn't collected within 30 days, it will be cancelled and refunded in accordance with our Returns Policy.
Yes. We recommend checking your order before leaving the store.
No. You would need to try it on at home and return it to store the next day if the item doesn’t fit.
To protect your order, you'll need to present a valid South African ID, passport or driver's licence when collecting your order. If you're unable to provide valid identification, we may not be able to release your order.
Yes. If you've lost your order confirmation, please provide your order number and a valid South African ID, passport or driver's licence. Our store team will verify your details before releasing your order.
If the store is unable to locate your parcel, a store team member will investigate immediately and escalate the matter where necessary. We'll keep you informed and work to resolve the issue as quickly as possible.
If the store is unable to locate your parcel, a store team member will investigate immediately and escalate the matter where necessary. We'll keep you informed and work to resolve the issue as quickly as possible.
Your order will only be made available for collection once all items have arrived at your selected store. If there are any unexpected delays, we'll notify you.
Unfortunately, once your order has been placed, the selected collection store cannot be changed. You'll need to collect your order from the store selected during checkout.
If your order hasn't yet entered the fulfilment process, our Customer Support team may be able to assist.
No. Once your order has been placed, it cannot be changed.
No. You'll need to place a new order.No. Once your order has been placed, it cannot be changed.
No. Orders cannot be amended after checkout.
No. Each order is processed separately.
Please contact Customer Support as soon as possible.
Yes.Returns are subject to our Returns & Refunds Policy.
FAQS
What if I receive the wrong item?
Browse by section
Click & Collect allows you to shop online and collect your order from a selected participating Tekkie Town store.
- Shop online.
- Select collect in store at checkout.
- Choose your preferred participating Tekkie Town store.
- Pay online.
- We'll prepare your order and deliver it to your selected Tekkie Town store.
- We'll notify you once it's ready for collection.
No. Click & Collect is currently available at selected participating Tekkie Town stores. Available stores will be displayed during checkout.
Orders below R750 will incur a R60 delivery fee. Orders of R750 or more qualify for FREE delivery.
Yes, at selected participating Tekkie Town stores. It is not available in Namibia, Lesotho, and other countries.
Click & Collect is available on eligible products. If a product is not eligible, this will be indicated on the product and during checkout.
Click & Collect gives you the convenience of shopping online and collecting your order from a participating Tekkie Town store when it's ready.
Yes. You'll be able to choose from participating stores during checkout.
No. Once your order has been placed, your selected collection store cannot be changed.
No. All Click & Collect orders must be paid for online before they're processed.
We accept the payment methods displayed during checkout.
Yes. Eligible vouchers and promotional codes can be applied during checkout.
Yes. We'll send an email and/or SMS confirming that we've received your order.
Yes. Simply use their details when placing the order if they'll be collecting it.
Yes. There is no limit to the number of products you can order, subject to stock availability.
Yes. Each order will be processed separately.
Orders below R750 incur a R60 delivery fee. Orders of R750 or more qualify for FREE delivery.
Delivery charges are calculated according to your order value.
We'll prepare your order and send it to your selected Tekkie Town store.
Estimated collection times will be communicated during checkout.
We'll notify you by SMS and/or email once your order is ready for collection.
No. Please wait until you've received your Ready for Collection notification before visiting the store.
Your notification confirms that your selected store has received your order and it's ready to be collected.
Yes. You'll be able to track your order using your order number.
Delays can occur during peak periods, promotions or public holidays. We'll keep you informed where possible.
If an item becomes unavailable after you've placed your order, we'll contact you with the available options, which may include a refund
What do I need to collect my order?
Please bring:
• Your order confirmation or Ready for Collection notification
• A valid South African ID, passport or driver's licence
Yes.They'll need:
• Your order confirmation
• A copy or photo of your ID
• Their own valid ID
In-store. Speak to a Tekkie Town store team member when you arrive.
Yes. Orders can be collected during normal store trading hours.
Yes, if your selected Tekkie Town store is trading. Please see store trading hours.
Your order will be kept for 30 days after you've been notified that it's ready.
Yes. We'll send reminder notifications before your collection period expires.
If your order isn't collected within 30 days, it will be cancelled and refunded in accordance with our Returns Policy.
Yes. We recommend checking your order before leaving the store.
No. You would need to try it on at home and return it to store the next day if the item doesn’t fit.
To protect your order, you'll need to present a valid South African ID, passport or driver's licence when collecting your order. If you're unable to provide valid identification, we may not be able to release your order.
Yes. If you've lost your order confirmation, please provide your order number and a valid South African ID, passport or driver's licence. Our store team will verify your details before releasing your order.
If the store is unable to locate your parcel, a store team member will investigate immediately and escalate the matter where necessary. We'll keep you informed and work to resolve the issue as quickly as possible.
If the store is unable to locate your parcel, a store team member will investigate immediately and escalate the matter where necessary. We'll keep you informed and work to resolve the issue as quickly as possible.
Your order will only be made available for collection once all items have arrived at your selected store. If there are any unexpected delays, we'll notify you.
Unfortunately, once your order has been placed, the selected collection store cannot be changed. You'll need to collect your order from the store selected during checkout.
If your order hasn't yet entered the fulfilment process, our Customer Support team may be able to assist.
No. Once your order has been placed, it cannot be changed.
No. You'll need to place a new order.No. Once your order has been placed, it cannot be changed.
No. Orders cannot be amended after checkout.
No. Each order is processed separately.
Please contact Customer Support as soon as possible.
Yes.Returns are subject to our Returns & Refunds Policy.
Yes. Returns can be made at participating Tekkie Town stores.
Please notify a store associate immediately or contact Customer Support.
Please report it immediately so we can assist.
Please contact Customer Support so we can investigate.
Refunds are processed back to your original payment method.
Yes. If you decide you no longer want the item after collecting it, you may return it in accordance with the Tekkie Town Returns & Refunds Policy.
No. Refunds for Click & Collect purchases will be processed back to the original payment method used when placing the online order. Cash refunds cannot be processed in-store for online purchases.
Please notify a store team member immediately. We'll inspect the item and assist you in accordance with our Returns & Refunds Policy.
Once your return has been approved, your refund will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
Once your return has been approved, your refund will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.
Please check your spam or junk folder first. If the estimated collection timeframe has passed, contact Customer Support.
Tracking updates may take some time. If there's been no update after the estimated timeframe, contact Customer Support.
Our Customer Support team can assist you with your order number and ID.
Visit our Contact Us page or speak to a Tekkie Town store team member for assistance.