Frequently Asked Questions

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Some popular styles may be restocked, but availability is not guaranteed. Keep an eye on the website for updates.

Each order is processed separately and will have its own delivery and tracking details.

Log into your account and update your details under My Profile. Changes will apply to future orders.

If an item becomes unavailable after you place your order, our Customer Care team will contact you to arrange a refund or alternative where possible.

Delivery availability depends on your location. Please check our Delivery Policy for details on supported regions.

No. You can shop as a guest. Creating an account makes checkout faster and allows you to track orders and save delivery details.

Are all products on the website available in store?

Product availability may differ between online and in store locations. Some items may be exclusive to online or selected stores.

Yes. We only stock genuine branded products sourced directly from our brand partners.

Unfortunately, promotion codes cannot be applied after an order has been placed.

Please make sure your discount is applied before you click Proceed at checkout.

Usage limits depend on the specific promotion. Some codes may be single use, while others may allow multiple uses.

There could be a few reasons

• The code may have expired

• The code may have been entered incorrectly

• Your order may not meet the minimum spend required

• The code may not be valid on sale items or during a promotional event

Please check the promotion terms and conditions to make sure your order qualifies.

Only one promotion or discount code can be used per order.

Add your chosen products to your cart and enter your promotion or discount code in the Discount Code field at checkout before you complete your order.

We regularly run promotions and special offers across selected products and brands. Keep an eye on our website to stay up to date with the latest deals and limited time offers.

Not at the moment. The good news is that our website is fully mobile responsive and works smoothly across most smartphones and tablets, so you can shop comfortably on the go.

If you are having trouble signing in, please make sure you are using the same email address and password you registered with.

If the issue continues, our Customer Care team is ready to help via live chat. You can also contact us at hello@tekkietown.co.za.

If some images are not loading correctly, we apologise for the inconvenience. Please contact our Customer Care team via live chat and they will assist you.

You can also email us at hello@tekkietown.co.za.

We are sorry for the inconvenience. If you are having trouble accessing the website or completing a purchase, please contact our Customer Care team and we will gladly assist you.

To help us resolve the issue as quickly as possible, please include as much detail as you can about what you are experiencing.

If an item is missing from your order, please contact our Customer Care team and include your order number so we can investigate and assist.

You will receive an email notification once your order has been dispatched from our warehouse and is on its way to you.

We are sorry about that. Please contact our Customer Care team and include your order number so we can assist you quickly.

We want you to love what you buy. If you believe an item you received is faulty, please return it to us for assessment.

If the product is confirmed to have a manufacturing defect or fails to give reasonable wear due to faulty workmanship or materials, you will be eligible for a refund. Full return instructions can be found on our Returns page.

Unfortunately, orders cannot be cancelled once payment has been completed.

If you no longer want an item, you can return it for a refund once it has been delivered and meets our return conditions.

Once payment has been completed, additional products cannot be added to an existing order.

If you would like to purchase more items, simply place a new order.

Once payment has been completed, orders cannot be changed or edited.

The good news is that you can easily return any unwanted items for a refund, either in store or online, as long as they meet our return conditions.

Once your order has been picked, packed, and dispatched from our warehouse, you will receive an email confirming that your order is on its way.

Yes. Lay Buy is available in store only.

A 15% deposit is required when opening a Lay Buy, and the Lay Buy period is valid for 3 months.

Please note that Lay Buy is not available online.

At this time, Click and Collect is not available. All online orders are delivered to your chosen address.

For issues related to instalments, missed payments, or account queries, please contact your Buy Now Pay Later provider directly.

Refunds are processed once your return has been inspected and approved. The timing of the refund or payment adjustment depends on the provider and may take a few working days.

Missed or late payments may result in fees or restrictions on your account, depending on the provider. For payment related questions or issues, you will need to contact the Buy Now Pay Later provider directly.

Some providers may perform credit checks or report payment behaviour to credit bureaus. This varies by provider, so we recommend reviewing their terms and conditions before completing your purchase.

This depends on the provider you choose.

Some options offer interest free instalments if payments are made on time, while others may charge interest or service fees.

All costs and repayment terms will be clearly shown by the provider before you confirm your purchase.

Simply select your preferred Buy Now Pay Later option at checkout. You will be redirected to the provider’s platform to complete the approval and payment setup before your order is confirmed.

Tekkie Town offers the following Buy Now Pay Later payment options

• Payflex
• PayJustNow
• HappyPay
• Mobicred
• APlus

Availability may depend on the provider’s approval process.

Buy Now Pay Later lets you shop now and pay for your purchase over time, instead of paying the full amount upfront. It is a flexible way to manage your spend while still getting the styles you love.

Once payment has been completed, the payment method cannot be changed. If you wish to use a different payment option, you will need to place a new order.

If payment was successful but you did not receive an order confirmation email, please check your spam or junk folder.

If you still cannot find it, contact our Customer Care team so we can assist.

At this time, only one payment method can be used per order.

Yes. All payments are processed through secure, encrypted systems to protect your personal and financial information.

Card payments may be declined for several reasons determined by your bank.

If your payment is declined and the reason is unclear, please contact your bank directly for assistance. You may also try an alternative payment method.

We are not always able to see why card payments fail, as the payment process involves both our systems and your bank.

Please check the following

• All card details were entered correctly

• The card has not expired

• There are sufficient funds available

If the payment still fails, try using an alternative card.

Once payment is successful, you will receive an order confirmation email confirming that your order has been processed.

This email confirms payment only. A second email will be sent once your order has been dispatched from our warehouse.

Yes. All prices shown on our website are inclusive of the applicable sales tax for your region, where relevant.

At what stage is payment taken from my card?

Bank authorisation is obtained as soon as you place your order.

Your card will be charged before your order is dispatched.

You will receive an email confirming the products purchased and the exact amount charged.

Yes. You can use any A+ card online including from Refinery, Shoe City, Dunns, Tekkie Town, Ackermans, and PEP account cards to pay online.

At checkout, select Peach Payments and choose the A+ option when selecting your card type.

Mobicred is an online revolving credit facility that allows you to shop in Tekkie Town and repay your purchase in monthly installments.

The displayed monthly repayment amount is an indicative example based on 12 months at an interest rate of 18.25% per annum, including a monthly service fee but excluding a once off account initiation fee.

Please note that interest rates are subject to change. NCRCP38 and FSP 44481.

We accept the following payment options through our secure payment provider, Peach Payments: 

• Credit and debit cards
• Instant EFT
• Mobicred

Buy now, pay later:

• Payflex
• PayJustNow
• HappyPay
• APlus

All payments are processed securely.

If the item is worn, washed, damaged, or missing original packaging or tags, the return may be declined and the item returned to you.

No. All refunds require the item to be returned and inspected, unless otherwise advised by our Customer Care team.

If you have logged a courier return and the collection did not take place, please contact our Customer Care team with your order number so we can arrange a follow up.

Some payment providers may take longer to process refunds. Mobicred refunds in particular can take additional time. If it has been more than 10 working days since approval, please contact our Customer Care team so we can assist.

Refunds are processed to the original payment method used at checkout. This includes card payments, Instant EFT, Buy Now Pay Later options, and Mobicred.

Online returns collected via courier incur a R60 restocking fee. Returns made in store are free of charge. If an item is confirmed as faulty, the restocking fee will not apply.

Yes. For hygiene reasons, underwear, socks, swimwear, and shoe cleaning products are final sale and cannot be returned or refunded.

Proof of purchase is required for all refunds. This can be your online order confirmation, invoice, or in store receipt.

No. Items purchased in store cannot be returned online and must be returned to a Tekkie Town store.

Returning an online order is easy. You can either return your item in store at no cost or book a courier return from home for a restocking fee. Items must be unworn, in original condition, with tags attached. Full return details are available on our Returns page.

If your tracking information shows that your order was delivered but you have not received it:

Check with household members, reception, or security (if applicable).

Contact our  Customer Care  team with your order number.

We will liaise directly with the courier service to investigate and assist you promptly.

Delivery usually takes 3-5 working days.

If your order has not arrived within the estimated delivery time, please contact our Customer Care team as soon as possible and include your order number.

We will investigate the matter with the courier and provide updates until the issue is fully resolved.

Tekkie Town orders are typically delivered within 8–10 working days, depending on your location.Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery progress.  You can track your order here.

If your delivery is delayed, we will notify you as soon as possible.While courier delays can occasionally occur due to circumstances beyond our control, our team will keep you informed every step of the way. You can also contact our Customer Care team for an update at any time.

If no one is available at the delivery address, the courier will usually attempt delivery again or contact you to reschedule. Make sure your contact details are correct so delivery can be arranged smoothly. Alternatively you can contact our Customer Care team for an update on your order.

Delivery fees are R60 for orders below R500. The exact delivery cost will always be shown at checkout before you complete your purchase.

Yes. Refunds are available for both online and in store purchases within 30 days, provided you have proof of purchase and the item meets our return conditions.